Have had a Honda for over 15 years, time for an upgrade to an Acura. Found an MDX at Crown Acura online. Called Mike in sales, met up to test drive the vehicle. Mike offered Greg’s service who drove as a passenger. Greg showed me all the possibilities this car has! This by far was so helpful to me, thank you for this service! Loved the vehicle and made a great deal. Steve in finance was so helpful, he was very knowledgeable and provided me with great advice (pros/cons) to all the additional options. I do feel very comfortable with my choices and decisions! I would recommend Crown Acura!
First time Acura customer! Nothing short of a great experience. A friend recommended I work with Vince and I'm glad I did... Thanks "Chef". Steven made the final purchase a breeze and really took the time to ensure I understood my benefits and warranty. They even handled my 18 month old roaming around the show room, sorry about those finger prints. Really appreciated the folks in the lobby being so friendly as well.Also a big thanks to Rick in the back for getting me the floor mats (Great deal!)Love the brake lock feature! Thanks again.
THE place to get your next car. New or used, these guys know the cars and know how to do business. If you want to get straight down to the point and don't want to play car dealership games all day, see Vince. If it can be done, he'll get it done. No games, no b.s., just business. And he somehow has mastered the art of being extremely efficient and super personable at the same time. We LOVED our experience here with Vince and the entire dealership made the buying process enjoyable and seamless. Go see Vince, and thank me later!
I had an exceptional experience turning in my TLX and leasing a new MDX today. Matthew Dodok’s knowledge of the entire Acura line of vehicles, and particularly the technology inside the MDX was impressive. From the moment I met Matthew, I felt as though I was well taken care of and, most importantly, being heard, rather than being pushed to go home with a new vehicle. Matthew is professional and knowledgeable, while also approachable and genuine. I worked with Steven on financing and was surprised by how well he knew the services Acura offers. I was skeptical about purchasing any additional vehicle protection packages, but with Steven’s guidance, I felt I could truly make a well educated decision that I was confident in. I’m very happy with my new MDX and the Crown Acura team has certainly changed my mind about the car shopping process. I look forward to seeing them again at lease end! Thank you, Matthew and Steven!
Honest Dealership. Bought used Mercedes Benz from Vince at this dealership. Second set of keys turned out missing. they called the prior owner after i bought the car and got second set after a month of having the car although i was not expecting them and agreed to purchase car with only one set. keys cost around $500 to remake. I appreciated the little extra those guys went through to make the deal whole again when they weren't even expected to do so.
My wife and I went to Crown Acura to look at the RDX we were met by Matthew Dodok a salesman there he was very professional and knowledgeable about the car we we’re looking at. Matt explained all the features of the car thoroughly he made the process of purchasing the car seamless great job Matthew
Overall, we had a great experience at Crown Acura. We had Matthew Dodok as our sales contact and right from the start Matthew was very friendly, knowledgeable and informed us all of the details of the vehicle. We were interested in the 2020 Acura MDX and he was extremely helpful in taking us for a test drive, gave us all pricing details upfront and stuck to what was initially quoted. We bought the SUV from Crown and we highly recommend this dealership for anyone interested in an Acura. Phenomenal customer service and friendly staff!!
I arrived later to Crown Acura on a Saturday to drive one last vehicle I had my eye on before giving up for the night. It was a pre-owned RDX. The vehicle was in nice shape and drove well. I worked with Sean and Steven. Both were great! Sean was easy going and knowledge without coming off pushy at all. Steven was upbeat despite staying well past closing. Overall, classy dealership. They offer nice perks and were very accommodating in offering me some accessories at no charge. If you're looking to buy an Acura in the Cleveland area, stop by and talk to Sean. You won't regret it.
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